Grade D

A damaged device with a working LCD that boots up and is operational – LCDs may have some discoloration. Apple devices must have working Touch- and Face-ID.

Removable batteries and back covers may be missing.

Damage can be (one to many):

• LCD damage (loose parts, dust, not original LCD),

• Cracked glass,

• Bent, damaged or incomplete frame,

• Cosmetic damage to the enclosure,

• Not original parts,

• Buttons (home buttons, fingerprint scanner, volume, keyboard etc),

• Connectivity issues (Wi-Fi, network, Bluetooth, not EU region),

• Faulty speakers and/or microphone,

• Vibration issues,

• Activated water indicators,

• Camera (physical and/or functional damage),

• Charging issues,

• SIM reader and/or proximity sensor,

• Motherboard*

• Lock**

* 10% of units have a motherboard damage. Returns of these devices are accepted with the purchase of an extended warranty. Check with your account manager for more info about the warranty.

** 3% of Android devices can have a Cloud or Network lock. This may occur because the device’s functional condition doesn’t allow lock detection.

Grade E

A damaged device with a damaged LCD that boots up and is operational. Apple devices must have a working Touch-ID and Face-ID. Removable batteries and back covers may be missing.

Fault can be (one to many):

• Faulty touchscreen,

• Extreme LCD fault (black screen, severe discoloration and/or screen burn, spots, lines, exposed or loose LCD, backlight issues for high-end devices).

All faults state for Grade D can also be present

Minnor Fault

The device is fully functional with a minor cosmetic fault that does not interrupt the normal use of the device. Appearance is determined independently of the Minor Fault status and in case of physical faults, without taking the fault into account. For example, a device with a small chip on the edge of the back cover can still be Grade A+, if the device’s overall look is perfect. An exception to this rule is devices with heavy cosmetic wear which are always visually Grade C. Check the additional information field to see the specific fault for each device. 

Read the full post about our Minor Fault grading and information.

The faults can be one of the following: 

• Slightly loose parts (screen, dust),

• Cosmetic details (deliberately scratched enclosure),  

• Minor physical damage (chipped front glass, frame, home button and/or back cover),  

• Minor LCD fault (spots, lines, screen burn and/or discoloration), 

• Minor camera fault (spots),  

• Heavy cosmetic wear,

• Reduced battery performance.*

Minor Fault units with any other fault, can also have reduced battery performance – i. In these cases, the other fault is marked under additional info and reduced battery performance is not.

*This category is used for models where we guarantee a certain battery health level (Apple devices launched in 2016 or later). Units with this additional info have a fully functional battery (they hold charge and work under normal conditions), but the battery health is under 80%.

Contact us

Whether you have a request, a query, or want to work with us, use the form below to get in touch with our team.